Return & Refund Policy

Store Name: Capverse
Business Address: 1308 N Logan St, Marion, Illinois 62959, United States
Effective Date: January 24, 2026

Clear & Transparent Returns

At Capverse, we believe in keeping things honest and straightforward. Our return and refund policy is designed to protect both our customers and our business, while ensuring fairness and clarity at every step.

Return Window

  • Returns are accepted within 60 days of the delivery date.

  • Requests made after this period will not be eligible for return or refund.

Eligible Returns

To maintain product quality and fairness:

  • Only defective or damaged items are eligible for return

  • The issue must be present at the time of delivery

Not Eligible for Return

  • Returns due to change of mind are not accepted

  • Items damaged due to misuse, wear, or mishandling may be refused

Return Shipping

  • Customers are responsible for arranging their own return shipping label

  • All return shipping costs are the customer’s responsibility

We strongly recommend using a trackable shipping service to ensure safe delivery.

Restocking Fee

  • No restocking fee is charged on approved returns

Refund Processing Time

Once the returned item is received and inspected:

  • Refunds are processed within 15 business days

  • Refunds are issued to the original payment method used at checkout

Please note that processing times may vary depending on your bank or payment provider.

Return Review & Rights

Capverse reserves the right to:

  • Inspect all returned items before approving a refund

  • Refuse returns that do not meet the conditions outlined in this policy

  • Decline refunds for late, ineligible, or non-compliant returns

Updates to This Policy

This Return & Refund Policy may be updated from time to time. Any changes will be reflected on this page with a revised effective date.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Capverse
1308 N Logan St, Marion, Illinois 62959, United States
Email: support@capverse.store
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-5)

At Capverse, we stand behind our products and handle returns with care, clarity, and integrity.

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